Shipping Policy

Thank you for shopping with ALEXAELLEN LLC. We operate exclusively as an online retailer with no physical stores. All orders are processed and shipped from our partnered third-party warehouses in the United States. Please review the details of our shipping policy below.

Shipping Coverage

We currently offer domestic shipping within the United States only. At this time, we do not ship internationally or to U.S. territories outside the contiguous 48 states.

Order Processing Time

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed after 2:00 PM (MST) will begin processing on the next business day.
  • Weekends and federal holidays are not considered business days.

Estimated Delivery Time

Total delivery time = Processing time (1–2 business days) + Shipping time (3–5 business days). Most orders arrive within 4–7 business days from the date of purchase.

Shipping Method and Carriers

  • Service: Standard Shipping
  • Carriers: USPS and UPS
  • Cost: Free shipping for all U.S. orders

Order Tracking

Once your order ships, you will receive an email confirmation containing your tracking number. You can track your shipment directly on the carrier’s website:

Delayed Processing and Delivery

While we strive to meet our estimated timelines, there may be rare occasions when processing or delivery is delayed due to high order volumes, weather conditions, or carrier issues. If this occurs, we will notify you promptly via email. In cases of significant delays, you may request order cancellation and receive a full refund before the item ships.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Sales Tax

No sales tax is charged on any order placed through our website.

Contact Us

If you have any questions about your order or this shipping policy, please contact us:

  • Email: support@alexaellen.com
  • Phone: +1 914-436-8452
  • Customer Service Hours: Monday – Sunday, 9:00 AM – 6:00 PM (MST)
  • Address: ALEXAELLEN LLC, 4380 S Monaco St Unit 2014, Denver, CO 80237, United States

By placing an order on our website, you agree to comply with the terms outlined in this Shipping Policy.