Privacy Policy

At Alexaellen, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

When you visit or make a purchase from alexaellen.com, we collect certain information to fulfill your order and enhance your experience.

  • Personal Information: Name, shipping address, billing address, email address, phone number, and PayPal transaction ID.
  • Order Details: Products purchased, order total, order date, and delivery information.
  • Device Information: IP address, web browser type, time zone, and cookies to improve site functionality and analytics.

We do not collect or store any credit card or bank account information. All payments are securely processed via PayPal, our only accepted payment method.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders
  • To provide order confirmation, shipping updates, and tracking information
  • To respond to customer service requests and inquiries
  • To improve website functionality and user experience
  • To comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing Your Information

We share your information with trusted third parties only to perform necessary services:

  • Shipping Carriers (e.g., USPS, UPS): To deliver your order
  • Payment Processor (PayPal): To securely handle your payment
  • Shopify: Our eCommerce platform powering our website

All third parties must protect your information and use it solely to provide services to Alexaellen.

4. Data Retention

We retain personal information only as long as necessary to complete your purchase and comply with legal obligations. You may request deletion by contacting us at support@alexaellen.com.

5. Your Rights

If you are a U.S. resident, you can:

  • Access personal data we hold about you
  • Request corrections or updates
  • Request deletion (subject to legal obligations)

6. Cookies and Tracking

We use cookies to enhance your browsing experience, remember preferences, and analyze site traffic. Cookies are not used for selling your personal data to third parties. You can disable cookies via browser settings, but some site functionality may be limited.

7. Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or loss. While no online transmission is completely secure, we take all reasonable steps to safeguard your information.

8. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect information from minors.

9. Policy Updates

We may update this Privacy Policy to reflect changes in practices or legal requirements. Updates will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us: