About Us

About Alexaellen

Alexaellen is an online-only brand owned and operated by ALEXAELLEN LLC, based in Denver, Colorado. We operate exclusively through our website and do not have physical retail locations.

Our Business Model

We sell outdoor equipment via our online store and fulfill orders through third-party warehouses located in the United States. Products are stored and shipped from these warehouses on behalf of ALEXAELLEN LLC.

Order Processing & Shipping

Orders are processed within 1–2 business days after payment confirmation. Standard shipping is used for all orders, with estimated transit time of 3–5 business days. For full details, please refer to our Shipping Policy.

Products

Our product categories include:

Tents: pop-up, dome, tunnel, and family sizes
Awnings for SUVs and trucks
Portable privacy enclosures for outdoor showering or changing

Examples of products: instant-setup pop-up tents, tunnel tents, family tents, car-side awnings, and pop-up privacy tents. All product specifications, materials, and capacities are provided on individual product pages.

Customer Support & Contact

If you have questions about an order, product, or return, please contact our support team:

Email: support@alexaellen.com
Phone: +1 914-436-8452
Customer Service Hours: Monday – Sunday, 9:00 AM – 6:00 PM (MST)

Policies & Verification

Our website includes up-to-date pages for Returns & Refunds, Shipping Policy, Privacy Policy, and Terms of Service. These pages explain our practices regarding returns, refunds, shipping, and data handling.

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